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Job details: Customer Service Advisor |
Customer Service Advisor Job id: 38728118
Location: Trowbridge, Wiltshire
Salary: unspecified
Company:Gap Personnel - Chippenham
Job type: Permanent
Date posted: 05/06/2008 12:02
Description:
Key Duties and FocusTo maximise every opportunity to sell Mobile products / services, providing an excellent level of service to our customers, whilst working within the Company core values of customer care, teamwork, performance and respect.What will you will be required to do?Identify sales opportunities from the sales call mix and to ensure that all customers purchase the products and services they need.To maximise all sales opportunities by correctly matching customers' needs to our products.To provide fantastic service to our customers, responding in a friendly, professional way and making sure that any follow-up action is completed and recorded.To communicate clearly and concisely with both internal and external customers.What support will I be given to achieve this?Train you and then coach your performance. We'll let you know how you have done each day and help you celebrate your success. We'll keep you up to date on new products and services.What's In It For You?Fantastic IncentivesNew Products & ServicesJoining a dynamic, fast, growing teamCustomer Service TrainingSales TrainingWhat will you need to bring to the role?Loads of energy & fun-lovingResults driven & a real desire to sellSelf-motivatedTeam PlayerBenefitsAnnual holiday entitlement 25 Days: You will also receive statutory Bank Holidays, which are banked at the beginning of the year.You will receive 28 days holiday after 3 years serviceAnnual Bonus Scheme:An annual bonus is paid; this payment is based on the company’s performance and your own personal performance and is therefore bonus not guaranteed.Pension:Eligible after 3 months service, employees can contribute up to 15% Company will match your contributions up to 7.5%Private Health Care:This benefit comes into effect after one year’s service:Initially you pay 50% of the premium and after 2 years service with the company they will pay 100%Life Assurance:We provide a death in service benefit of four times your basic salary this is paid to your Beneficiary(ies) in the event of your deathFree Handset:Spend up to a maximum of £100 courtesy of the company and choose from selected handsets.If you like a more expensive model you can purchase this by paying the differenceNatter:The company staff tariff – half price calls and/or contractsTribe Card:This is a discount card entitling employees to a range of employee benefits and discounts.You can also use your security pass for a range of local discountsAdvice Confidential:The company is all about looking after the Team, they have a dedicated line offering confidential counseling service and advice, this is a 24 hour help line for all employeesOn-site benefits:Free car parking, subsidized restaurant and café, internet access, games room, we have a casual dress codeLearning Zone:Every employee is welcome to use the Learning Zone.The Resource centre offers CD ROMs to videos, books and PC packages, you can even learn a new languageTrowbridge Angels:need to pick up your dry cleaning?Get some shoe’s heeled? Lots of errands to run? – The Trowbridge Angels will take care of it for you whilst you work!Heaven:A haven of relaxation and pampering!They have a number of specialists offering a range of treatments from acupuncture to hairstylingIn-Touch:the new staff deal form this Media company are giving you the opportunity to subscribe to the Media package:Cable TV, Broadband and Home phone at a reduced rateUniqueIt’s hard to sum up this company in just one word.But unique seems to hit the nail on the head.After all, they are a lot of things to a lot of people.Fun, Straight talking and passionate, put it all together to create something that’s a bit special.Not just for our customers mind.Oh no.In the same way they have done all they can to exceed their expectations – whatever they may be – they have gone all out to do the same for their people.After all, happy people equal happy customers.It’s simple really.So have a read and see where your talents might be best suited.Wherever you join the team you won’t be disappointed.Most of the team – about 1,400 of us – are based at the head office in Trowbridge.It’s where you’ll find our Customer Centre.And many of the business support teams are based there too – they’re the ones who work behind the scenes, taking care of the day-to-day business.The Customer Centre team come from all walks of life, ages and backgrounds.They’re funny, lively, helpful and sincere, and they really know their stuff.Most of all, they’re dedicated to providing the best customer service.Although it’s a big team, it feels personal and friendly – and that’s down to the way they work.The Customer Service Advisors are divided into teams of 10 to 12 people, working various flexible shifts, supported by a Team Manager.That means there’s always someone around to help or guide you whenever you need it.The team is on hand 24 hours a day, 7 days a week, 356 days a year, dealing with all kinds of calls.From registering a new phone, to billing queries and troubleshooting when our customers are abroad, they’ve got it covered.It goes without saying that every member of our team gets award-winning training and support from day one.That means with our Customer Centre roles, there’s no limit to where your ambition can take you.The team works hard, and when you work hard; you’ll want to play hard too.So that’s why they have put together a generous package of benefits and perks to reward them for their effort.They offer A Competitive salary – Starting at £13,438/£6.89 ph for the Customer Centre.Bonus scheme – paid annually, based on the company and your personal performance, Annual holiday – 25 days a year, increasing to 28 days after three years, Free Mobile phone – plus the staff tariff, ‘natter’Of course, it’s about more than just money.You’ll want to know that you’re being looked after too.That’s why they offer private healthcare for you and your family, available after one year’s service.Plus there’s life assurance and the pension scheme, available to everyone after three months.There is the Tribe card, a discount card giving you money off at loads of Company group companies, along with company sports teams, training and development opportunities, a confidential advice service, a subsidized canteen and café, and not forgetting our legendary staff parties!
Contact: Caroline Garnett
Reference: job/0708-86
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