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Job details: out bound sales & retention admin and customer sevice |
out bound sales & retention admin and customer sevice Job id: 38728296
Location: Manchester, Lancashire
Salary: unspecified
Company:MCL Recruitment.
Job type: Permanent
Date posted: 05/06/2008 12:04
Description:
My Client is based in the heart of Manchester city centre are looking for 2 sales & Retention executives to join their new teamThe role is Predominantly making outbound calls to potential and lapsed customers.The majority of activity will involve contacting customers that previously had a policy via their employer.Responding to inbound leads generated via Marketing activity, ensuring that the relevant computerised system is updated with calling activity.RESPONSIBILITIES·Recover lapsed customers in line with FSA regulations and company guidelines.·Sell/Cross-sell/Up-sell products in line with FSA regulations and company guidelines.·Meet and exceed set targets for volume of outbound calls, new business sales and retained customers.·Respond to inbound leads generated via Marketing activity.·Update the relevant computer system with calling activity.·Provide the Customer with a professional, positive and friendly view of my clients exceeding expectations at every opportunity.·Carry out ad hoc duties as requested including providing support to other areas within the Customer Operations Department as and when required. Skills & Qualifications·Excellent communication skills (including rapport building, objections handling and listening skills)·Experience within a targeted sales environment·Basic IT skillsHours and benefitsMon – Fri 1500 – 2000 sales and retentionMon – Fri 1200 – 1500 admin / customer service (inbound calls)Paying 11,000 ote 17,00025 days annual leave with an opportunity to buy or sell up to 5 days leavePension, Life Assurance, Work/Home Life Balance, Buy Your First Home Scheme, Buy Your First Home Scheme, Eye Examinations, Health Programme
Contact: Andy Lockett
Reference: job/V0531
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