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Job details: Senior Support Analyst (Helpdesk Team Leader) - Cambridge . |
Senior Support Analyst (Helpdesk Team Leader) - Cambridge . Job id: 38728392
Location: East Anglia
Salary: 28,290 - 32,795 p.a.
Company:New Wave Resourcing - London
Job type: Permanent
Date posted: 05/06/2008 12:06
Description:
Based in Cambridge (East Anglia)
Senior Support Analyst (Helpdesk Team Leader)
Ref: 5889
28,290 - 32,795 p.a.
ITJB Ref: Senior Support Analyst (Helpdesk Team Leader) - 587
Our vibrant, modern University has ambitious plans for its future. Our two main campuses in Cambridge and Chelmsford are being transformed with major capital investments.
Communications and Information Technology Services is in the final stages of a major restructure and process modernisation, which is focussed on delivering greatly improved, customer focused services and enabling the implementation of an ambitious five year IT strategy, to consolidate and integrate our information systems.
As part of a four-person team you will be responsible for the management of a group of Support Analysts that deal with incidents and problems as part of the operation of our IT service desk. You will have an excellent understanding of computer systems, networks and the customer perspective and often be expected to work on your own initiative.
With a degree or other relevant professional qualification at graduate level, you will have good communication skills and a broad and detailed knowledge of IT customer support.
You will work a shift pattern covering 37 hours a week, between 7.00am and 8.00pm on weekdays and 9.00am and 5.00pm on Saturdays.
To apply for the Senior Support Analyst (Helpdesk Team Leader) please press the apply button.
Senior Support Analyst (Helpdesk Team Leader)
Senior Support Analyst (Helpdesk Team Leader)
Contact: Rita Vekaria
Reference: job/-JE-RTVK743016
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