|
|
|
Job details: SERVICE MANAGER |
SERVICE MANAGER Job id: 38728681
Location: Reading, Berkshire
Salary: £Comp + Bonus + Extensive Benefits
Company:Netstore PLC
Job type: Permanent
Date posted: 05/06/2008 12:18
Description:
We have an exciting opportunity for an experienced Service Manager to join our Client Services Team. Based out of our Southern Technical Centre in Reading, the role is to manage ongoing relationships with both new and existing clients with the aim of maximising client satisfaction, retention, penetration and revenue. The responsibilities of the role include managing client satisfaction and SLA adherence for Managed Services Clients from deployment through to ongoing service, ensuring that all clients support is delivered to a high standard and in line with contractual SLA’s. This will involve running regular service reviews and completing monthly services reports, monitoring and driving issue resolutions and escalating any out of line situations to other operational managers within the business. As a Service Manager within the team you will be an escalation point of contact for clients in relation to all general issues and enquiries, and will be responsible for ensuring continuous business improvement in the delivery of client support. Our ideal candidate will have previous experience within client services or IT project management with business knowledge of a recurrent services environment. Ideally the successful candidate will be ITIL qualified, or at least have experience in working within ITIL processes and procedures. It is essential that the successful candidate has outstanding communication skills, both written and verbal and the empathy to understand issues from the customer’s viewpoint and respond appropriately. We are looking for someone who has composure and the ability to remain calm and dispassionate whilst initiating actions and seizing opportunities to put ideas into action either personally through engaging a team, or the organisation as a whole. High personal motivation and energy, coupled with a strong customer focus and customer service attitude are also essential. In return, we are offering a competitive basic salary that is accompanied by a bonus and an extensive benefits package that includes, pension, health insurance, gym membership, dental insurance, childcare vouchers, optical insurance, travel insurance, employee discount scheme, the option to increase / decrease the standard 25 days holiday by up to 5 days and an employee share scheme to name but a few! To be considered for this exciting opportunity, please submit your CV with a covering letter detailing your salary expectation and notice period.
Contact: Clair Dart
Reference: job/SMSTC
Activate one click apply What is this?
Others jobs: • JOB SAP HR Payroll consultnat
• JOB Account Manager - IT Training
• JOB Winforms C# developer- Worcester- 28,000- 32,000
• JOB Winforms C# developer- Worcester- 28,000- 32,000
• JOB IT / Technology Sales - Maidenhead
• JOB QA Test Analyst ~ Small S/W Vendor City 3 yrs up2 £55K ISEB
• JOB EMEA Sales, Banking Solutions, City of London to £80K / £160K OTE
• JOB Interim Red Prairie Consultants (Multiple Requirement)
• JOB Senior Business Manager- London- 40,000 + car allowance + benefits
• JOB APPLICATION DEVELOPER/SUPPORT ANALYST
• JOB Knowledge Base OR Sharepoint Coordinator - Halifax
• JOB Looking for a C# ASP.NET Developer, who wants to develop their career!
• JOB Microsoft Development Consultant - Glasgow or Edinburgh
• JOB C# Winforms VB6 - Manchester 35,000 -
• JOB Systems Analyst
• JOB Microsoft Architect - C# / ASP.net / SQL - Video/Cinema/TV - Bristol
• JOB 2/3rd Line Server Support Engineer
• JOB Helpdesk Analyst
• JOB IT Helpdesk Support - Leytonstone - London to £20K
• JOB ASP.NET C# SQL Server- Fantastic Opportunity -30,000 Central Location
• JOB Image Developer – Cambridge
• JOB Cambridge Product Development Manager £25-£45k
• JOB Web Developer, ASP, HTML, Swindon, 6months contract, £28,500 pr
• JOB Senior Web Application Developer
• JOB Office Sales Account Manager / Business Development
• JOB Office Sales Account Manager / Business Development
• JOB SERVICE MANAGER
• JOB Office Sales Account Manager / Business Development
• JOB Global1 guru required,Prime Services,Tier 1 Bank,Position of power
• JOB Office Sales Account Manager / Business Development
• JOB SERVICE DESK ANALYST
• JOB Helpdesk Manager - 35-40k London City
• JOB Cisco Network Engineer ISP MPLS, BGP, ISIS - Manchester 30k
• JOB Business (Process) Analyst - Asset Management
• JOB IMMEDAITE REQUIREMENT- Helpdesk Manager - 35-40k London City
• JOB Dynamics Nav Specialist Central Scotland - D.O.E
• JOB EPOS Developer
• JOB Database Administrator
• JOB Technical Author, Technical Writer. Harrogate, North Yorkshire
• JOB Business Analyst – Berkshire
• JOB Software Developer - Delphi
• JOB Oraclerand Business Objects developer
• JOB IT Training Manager- Northgate/SX3- Housing- London- 35k + bens
• JOB Asp.Net
• JOB LiveLink Technical Operations Analyst
• JOB BRAND NEW IMPLEMENTATIONS SAP APO Consultants
• JOB Software Support Manager, 40k - 50k + 25% benefits, Berkshire
• JOB PPC Account manager
• JOB JAVA DEVELOPERS - Urgent Requirement - West Oxfordshire
• JOB Test Analyst - Trading & Financial - London
|
|
|
