JOB Operations Manager (Mobile Banking/telecoms) JOB CENTRE

Job centre

Monday 08 September 2008

52464 current vacancies

Job details: Operations Manager (Mobile Banking/telecoms)

Operations Manager (Mobile Banking/telecoms) Job id: 38725852
Location: Cambridge, Cambridgeshire
Salary: £450 - £600 per day
Company:RHL.
Job type: Contract
Date posted: 05/06/2008 10:42

Description: The RoleTo support a mobile money transfer system which is currently live in 3 countries and planned for roll out to another 2 countries in the near future.The project needs an operations manager to join the existing team. The operations manager will take responsibility for the day to day management of the operations and support team, dealing with the maintenance and support of the money transfer service in the markets in which it is live, The plan is for the live service to be supported by a third party provider in the near future. The operation's manager will work with the third party provider to plan, schedule and transfer responsibility for application and technical support to the third party. Main responsibilities*Structuring and managing the operations team responsible for ensuring the service remains functioning in the markets in which it is live. This to include:o Management of the on-call and technical support team providing 24/7 tier 1 and tier 2 support in Kenya, Tanzania and Afghanistan, dealing with emergency and urgent incidents with the live serviceoProviding SLA, health-check and other service performance reportingoLiaising between the Sagentia technical team and the client teams responsible for the continual operation of the service in country. This requires candidates to have experience of dealing directly with clients.oManaging system administration for the live money transfer service, including trouble tickets, hardware changes, patching, monitoring, security and access control.*Developing processes for the efficient operation and support of the live money transfer service*Taking responsibility for driving the full operation of the system in live markets on a 24/7 basis. There may be instances when candidates are 'on-call' as one of a team on a rota system.*One of the objectives of the project going forward is to hand over full responsibility of The PersonEssential skillsTechnical:*Experience of supporting large distributed corporate/banking or telecoms (preferably mobile telecoms) systems based on a Microsoft platform.*Proven experience of building and training a technical and help desk support team, and implementing appropriate processes for efficient 24/7 support of business critical systems.Personal:*Project management, planning and delivery experience, or significant team leadership in a similar operations and support environment.*It is vital that candidates have high level interpersonal skills as this will be a client facing role.*Ability to deal with stressful situations in a calm and professional manner.*The role does include periods of 'on-call' rotation and candidates should be aware that their presence may be required at short notice.*Excellent attention to detail is vital.

Contact: Paul Jones
Reference: job/RHL/sag22c/pj
Activate one click apply What is this?

Others jobs:

London | JOBS - JOB CENTRE- jober.co.uk 2007